FAQ’s

A non-refundable initial retainer deposit of 30% to secure your reservation is collected and applied towards your total balance. This guarantees that your rental items are reserved for your desired event date. The remaining balance must be paid in full 7 days before your event or the delivery date, including the added (10%) mandatory damage waiver fee. If the reservation is made within 7 days, full payment is required. An invoice detailing your rental items, delivery, and service fees will be provided on the day of the event.

A standard delivery fee of $50 is applied to all rental deliveries on the same order, using our box trucks or vans. Beyond 15 miles from our main warehouse facility location at 89118, an additional charge of $4 per mile will be added to your invoice. For after-hours deliveries or special requests, please reach out to us via email or phone for a precise quote.

Yes, you absolutely can! Excludes the following rental catagories: Photo Booths, Audio & Video, Marquees, Event Lighting, Movie Theatre. Security Deposits Are Required .

"Will-Call" Customer Pick-ups & Returns are open between 11am-2pm. Please contact us for scheduling a time after your reservation at 702-743-2424

Temporary Authorization Credit Card Holds are required for all orders picked up on the credit card on file.

Order Amount $1-$250 = $100 Authorization Hold

Order Amount $251 - $500 = $200 Authorization Hold

$501-$1000 = $350 Authorization Hold

$1001 & up = $500 & Up Authorization Hold

Customers are responsible for self-loading and securing the rented items on their vehicle at our loading bay. Our staff can assist with loading upon request, but Posh Express Rentals will not be held responsible for any damage to the customer's vehicle during loading, transportation, or unloading. A temporary authorization hold will be placed on the customer's credit card on file for all 'Will-Call' pick-ups until the rentals are returned and inspected.

We can accommodate same day reservations, however we strongly recommend that you place your reservation as soon as possible to ensure availability. Although we carry a large selection of products, with new items arriving frequently, it is possible for certain popular items to become unavailable.

Our staff currently provides deliveries typically from:

Monday - Friday: 8 am to 2pm

5pm-10pm

Sat & Sunday: 8am - 10pm

Please specify your preferred delivery time and date when placing your order online with us so that we can try to accommodate you. Please be aware that we deliver mostly morning deliveries on the route starting from 8am throughout the day and our driver will message you an ETA .

FOR ALL "WILL-CALL" CUSTOMER PICK-UPS & RETURNS

"Will-Call" Customer Pick-ups & Returns are open between 11am-2pm. Please contact us for scheduling a time after your reservation at 702-743-242

To ensure your peace of mind, an automatic Rental Protection fee (10% of the order amount) will be applied to each order on your invoice after the initial payment. This damage waiver fee serves to safeguard the rented item against accidental damages that may occur while it is in your possession. This includes minor damages such as small seam rips, netting damage, stains from grass or asphalt, as well as scuffs and scrapes from flooring, cement, or asphalt. However, it is important to note that Rental Protection does not provide coverage for intentional misuse, overloading, or damage caused by sharp objects, silly string, paints, or any other forms of abuse. Additionally, Rental Protection does not cover instances of missing or stolen units or excessive cleaning charges. It is also important to note that Rental Protection is not a form of liability insurance coverage. Please be advised that Rental Protection is mandatory for all orders.

You can remove items/services or decrease quantities up to 7 days before your scheduled delivery date and time. Based on availability, you can add items/services or increase quantities up to 3 days before your scheduled delivery date and time. Our automated inventory and pricing system allows for these changes to be done seamlessly. Your initial 50% deposit at booking is non-refundable and is applied toward your final invoice. Cancellation of any reservations forfeits this deposit.

All photobooth rentals come with a standard custom overlay design. For 360 photobooth packages, custom music can be requested and added at no extra cost for a single song, provided that you email us the desired design colors and style, as well as any relevant photos or images. If you need additional or extensive designs, there will be a minimum design fee of $50, which will be reflected on your invoice.

For your convenience, we offer two timeframe options for delivery Sun-Sat: 8am - 1pm or 5pm - 10pm.

On the scheduled date, we will contact you to provide a 2 hour window.

We require that an authorized adult is present to receive the items, acknowledge receipt of delivery, and pay the balance in full.

In most cases, we can arrange for delivery of your rental items the day before your event, subject to item and scheduling availability. This can be requested via phone or email at no additional cost to you.

For Photo Booths, Canopy Tents, and Karaoke Systems, Backyard Movie Theatres, we require a 2-hour window before the event for setup and a 1-hour window for teardown. Please ensure that the venue allows for this setup and teardown time.

Should any of the rented equipment be damaged by you or your guests, you will be responsible for paying the full replacement cost of the damaged items. We offer a Rental Protection Program (RPP) as an optional damage liability coverage when making a reservation, which can be added for only 10% of the rental cost.

Some of the rental items we offer come with free setup as indicated in their description. Delivery for chair, table, and linen rentals is standard and does not include setup or breakdown of equipment. If you require setup at your venue or location, please contact one of our event representatives for a quote before making a reservation.

Our staff will conduct a count of the items at the pick-up location, and for smaller items, the count may take place at our warehouse. If any items are found to be missing, we will inform you. You will have a 7-day window to locate, inform us of, and return any missing items. After the 7-day period has passed, you will be charged the full replacement cost.

For any concerns or emergencies regarding your rental items, please contact us at 702-743-2424 or via email.

In the rare event that a reserved item is unavailable for your event due to unforeseen circumstances like loss or damage, we will notify you and offer a comparable substitute. If we cannot provide a suitable alternative by the event date, we reserve the right to cancel the reservation and issue a full refund for the rental price. Additionally, in cases of overbooking or stock unavailability, we may need to cancel reservations if issues arise that are beyond our control, such as damage to rental items from previous clients. Rest assured, we will do everything possible to prevent such situations and ensure you have a smooth and enjoyable rental experience.

For accurate pricing and availability on last minute reservation requests, please get in touch with us either by phone or email. Any quotes for last-minute bookings must be fully paid before delivery can be arranged.

Our linens will be supplied in a large clear tote bag that has been cleaned and folded, though not pressed. Due to differences in fabric types and handling, some creases may remain. The renter may need to iron or steam the linens themselves as we cannot ensure they will be entirely wrinkle-free, and we do not accept responsibility for any such occurrences.

We recognize that rented items may get dirty during use and we strive to establish enduring relationships with our customers. If a rental item is exceptionally dirty and requires cleaning by our staff, we will charge a cleaning fee based on the specific circumstances. Any rentals returned with excessive dirt or stains will incur a charge to cover the cost of cleaning all the rental equipment by our staff.

In the case of inclement weather on the day of your event, we can arrange to reschedule the rental for another available date with a minimum notice of 48 hours prior to the delivery date. Please note that we will not set up electronic or outdoor equipment that may be damaged due to the weather, as this is beyond our control. No refunds will be given in any circumstances.

In a rare case that a price was quoted or invoiced incorrectly, Posh Express Rentals will revise the price and resend the invoice or quote to your email for confirmation. Posh Express Rentals also reserves the right to correct any rare unforeseen pricing errors or glitches on our website.

Our prices may change without notice due to market fluctuations and rising labor costs, but we strive to keep them as affordable as possible while maintaining high levels of customer service and professionalism. We advise our clients to book and secure their rental items and rates early to guarantee the most favorable price.

In the event of any unexpected circumstances leading to the cancellation of your reservation before the event date (within 7 days), we will provide you with a rain check that is valid for a year and worth the same amount as your rental payment. Please note that we do not offer refunds under any circumstances. To ensure the validity of this offer, you need to contact us within 7 days prior to the event for confirmation.

We usually apply charges for the setup and breakdown of tables and chairs as follows:

Chairs: .75 per unit

6ft Banquet Table: $2.50 per unit

6ft Round Table: $3.50 per unit

Please note that prices are subject to change without prior notice. For any special requests or large orders, feel free to contact us and we'll provide a custom quote that meets your needs. In order to ensure a seamless setup by our staff, we kindly request a layout beforehand indicating the specific location for your tables and chairs at the venue prior to delivery.

All reservations made within 7 days of the order date will incur a minimum convenience fee of $25. In addition, if there are any obstacles such as gravel, rocks, or stairs that hinder the accessibility of the drop-off location, an additional fee may be added to your invoice.

Posh Express Rentals reserves the right to cancel or invalidate any bookings at our discretion, without prior notice. Such a decision may be made in the event of unforeseen circumstances or staff shortages. Although we typically inform you prior to cancellation, this may not always be possible.

To maintain the safety of our rental equipment, we apply security deposit holds to rentals that surpass $750 (a minimum of 25% of the entire rental fee). After our staff has inspected the equipment upon its return, the security deposit hold is released. For all-day rentals, like the Dazzle Photo Booth, a authorization security hold of $400 is mandated and is charged 3 days before your rental and released after the equipment has been returned within 24 hours. Posh Express Rentals reserves the right to exercise discretion in imposing a security deposit authorization hold for any of our rentals, such as any audio & video and electronics featured on our website. The hold is only a temporary charge to you credit card until the rental is returned to us and inspected. Any excessive damage, dirtiness, or missing rentals will be deducted from the security hold and the remaning balance will be invoiced to you.

Posh Express Rentals reserves the right to charge additional fees in certain circumstances. If our team has to wait at the delivery location or venue due to the client's absence, an extra charge of $50 per hour will apply. Last-minute bookings will be subject to a convenience fee of $25. Deliveries to indoor locations that involve stairs, park fees, excessive cleaning requirements, missing accessories, and any additional work requested by the client will incur an additional charge. Our photo booth overlay design is a basic design based on your chosen theme and request, and minor revisions beyond the initial mock design are included. However, if the client requires further design work from our team, we will charge $40 per hour for this service, and it will be included in your invoice.

Before the delivery date, an e-signature will be required on our agreement form. If the form is not signed, the order will be canceled and any payments made will be forfeited.